TERMS AND CONDITIONS FOR CAR LEASING (“TERMS AND CONDITIONS”)

 

1. INTRODUCTION

  1. WAHDAH is registered under Wahdah Technologies Pte Ltd, a company founded and incorporated in Singapore with its registered address located at 114 Lavender Street, #11-78, CT HUB 2, Singapore 338729 (hereinafter referred to as “WAHDAH”).

WAHDAH operates via an integrated online platform, offering comprehensive car leasing services to both domestic and international travelers. Our core business revolves around facilitating seamless transportation solutions for our customers, ensuring they enjoy their journey with the utmost convenience and comfort (“the Business”).

  1. You (as “the User”), hereby agree to lease a vehicle from WAHDAH (“Lease Vehicle”), whereupon the details and specifics of the Lease Vehicle will be determined by your preferences, which you have expressed via WAHDAH's official website, located at http://www.wahdah.sg (“the Website”). Wahdah agrees to provide the Lease Vehicle for lease to you, in accordance with the provisions outlined in these Terms and Conditions.
  2. By utilizing this website and the services offered by WAHDAH, the User implicitly agrees to the provisions outlined in these Terms and Conditions. The User's engagement with the website signifies their understanding and acceptance of these stipulations.
  3. The User acknowledges and accepts that WAHDAH holds the unequivocal authority to modify, revise, and/or amend any clauses of these Terms and Conditions. The updated Terms and Conditions will be made available on the Website. The User's continued use of the Website and WAHDAH's services, subsequent to any modifications, revisions, or amendments to these Terms and Conditions, will be deemed as the User's acceptance of such changes.

 

2. REQUIREMENTS 

  1. WAHDAH and the User mutually agree that the Lease Vehicle shall only be driven exclusively by the User and/or any additional person(s) who have been duly registered by the User via the Website and granted authorization by WAHDAH, (hereinafter collectively referred to as “Drivers”). The User hereby undertakes and covenants with WAHDAH as follows:-
  1. that the Drivers of the Lease Vehicle must fall within the prescribed age. For Standard and Executive vehicles, drivers shall be between the ages of twenty-four (25) and sixty-five (65) years. Meanwhile, for luxury vehicles, we require that drivers be aged within the range of twenty-five (25) to sixty-five (65) years;

 

  Vehicle Segment 

Age

Standard

 

twenty-four (24) years old to sixty-five (65) years old

Executive

Luxury

twenty-five (25) years old to sixty-five (65) years old

 

  1. that the Drivers hold a valid ‘Qualified Driving License’ (“QDL”) for Singaporean citizens. For international visitors planning a journey to Singapore, it's important to understand the local driving regulations. Foreign nationals traveling to Singapore must use an “International Driving Permit” (“IDP”) issued by their home country and translated into the English language prior to their arrival in Singapore. IT IS MANDATORY FOR INTERNATIONAL TRAVELLERS TO BE IN POSSESSION OF IDP TO BE PERMITTED TO DRIVE IN THE ISLAND OF SINGAPORE. 
  1. that the Drivers are not probationary license holders;
  1. that the Drivers shall not have suffered, nor are suffering, from any physical infirmities, including defective vision or hearing, which may impair their driving abilities;
  1. that the Drivers have maintained a clean driving record, free from any convictions of traffic-related offenses, for up to a minimum of five (5) years prior; or
  1. that the Drivers are required to meet the medical examination standards set by the Land Transport Authority of Singapore (LTA) and/or a certified medical practitioner to determine their fitness to drive. WAHDAH would only permit users aged 65 years and above to drive, provided they can demonstrate that they are frequent drivers on the road. Otherwise, supporting documents (to be disclosed at the discretion of WAHDAH) from a licensed medical practitioner are necessary to validate their physical fitness for driving. 

 

3. LEASE PERIOD

  1. The User shall lease the Lease Vehicle for a period determined by the date and time as provided in the booking confirmation, which is generated via the Website. This duration is hereafter referred to as the “Lease Term”.
  1. The User hereby agrees to return the Lease Vehicle to WAHDAH punctually, adhering to the agreed Lease Term's expiration. The Lease Vehicle shall be returned to a mutually agreed location, as designated in the booking confirmation, hereafter referred to as the “Return Location”.

 

4. MODIFICATION OF BOOKING CONFIRMATION

  1. The User hereby acknowledges and consents that should they wish to request any of the following services from WAHDAH:
  1. extension of the Lease Term; or
  1. to register additional person(s) as registered driver(s) of the Lease Vehicle; or
  1. to change the pick-up and/or return date;
  1. or to change the pick-up location and/or Return Location;

Such request MUST be communicated to WAHDAH prior to the expiry of the Lease Term. These requests shall be subject to WAHDAH’S prior written approval. Failure to comply with these conditions may result in WAHDAH imposing penalty charges on the User, at the rate as per described below:

 

No.

Event

Additional Charges Rate

1

Fail and/or unable to return the Lease Vehicle before the expiry of the Lease Term.

Up to S$200.00 per hour based on the segment of the vehicle calculated from the next hour upon the time of expiry of the Lease Term until the time of return for the Lease Vehicle to WAHDAH. 

2

Change on the pick-up location and/or Return Location.

S$50.00

3

Odd-Hours Premium for international Customers opting to collect their Lease Vehicle upon arrival at the Airport outside of WAHDAH Operating Hours.

 

S$100.00

 

5. CHARGES

  1. Lease Charges
  1. The lease charges for the Lease Vehicle shall be based on the booking confirmation made by the User via the Website depending on the specification of the Lease Vehicle and the duration of the Lease Term (“Lease Charges”).
  1. The minimum Lease Charges for the Lease Vehicle shall be based on the rate for a minimum of twenty-four (24) hours of the Lease Term. Both parties hereby concur that any additional hours will be calculated upon booking at one-fifth of the daily rate per hour up to a maximum of five (5) hours after booking.
  1. The Lease Charges shall include but not be limited to the following:
  1. unlimited mileage for the usage of the Lease Vehicle during the Lease Term;
  1. maintenance costs for the Lease Vehicle; and
  1. passenger liability protection with insurance coverage of third-party property damage and third-party bodily injuries
  1. The User acknowledges and accepts that should they choose to return the Lease Vehicle ahead of the agreed upon Lease Term, WAHDAH is under no obligation to refund or adjust the Lease Charges prorated for the underutilized period within the Lease Term.
  1. Where a complimentary upgrade shall be extended to the User, any subsequent charges incurred due to an extension or delayed return will be prorated with the rates applicable to the upgraded fleet vehicle.
  1. The User must remit all payments to WAHDAH in Singaporean Dollars (SGD). These transactions shall be made to the designated bank account of WAHDAH, in accordance with the provisions outlined in our Terms and Conditions.
  1. WAHDAH provides a premium service best suited for international Customers desiring to collect the Lease Vehicle outside of WAHDAH Operating Hours (10:00 AM to 6:00 PM on weekdays, 10:00 AM to 2:00 PM on Saturdays, and off on Sundays). This premium service, known as the Odd Hours Pickup, will incur an additional charge (“Odd Hour Fees”) unto the Customers. The request for Odd Hours Pickup shall be duly communicated by Customers before their arrival at the Airport with our dedicated WAHDAH Operators and upon which the procedures, as well as the chargeable Odd Hour Fees, shall be clearly explained or informed about, all in all, to ensure a seamless booking experience for our valued Customers.
  2. A standard base pickup and return fee of SGD 50 per task will be applied to all vehicle pick up and return services conducted, regardless of vehicle type or booking category.
  1. Deposit
  1. In addition to the Lease Charges, the User is required to pay a security deposit (“Deposit”) upon booking. The amount of this deposit will be determined by the specifications of the Lease Vehicle and the duration of the Lease Term. 
  1. Deposit shall be refunded by WAHDAH via our withdrawal features to the User’s “WaCash Account” after fifteen (15) days from the date when the Lease Vehicle is returned to WAHDAH.
  1. Penalty Charges

                                                                   *Penalty Charges to be incurred

Penalty Charges

Penalty Fee  (SGD)

Late Return

Up to S$100.00 per hour

Unpleasant Odor/ Smoking

S$100.00 - S$250.00

Extra Cleaning Fee

S$100.00 - S$500.00

 

6. TERM OF PAYMENT

  1. In order to secure the Lease Vehicle booking made via the Website, a valid payment method, such as a Mastercard or Visa for credit or debit card, or any other payment method that WAHDAH may deem acceptable (“Payment Instrument”) is required. 
  1. The User hereby acknowledges that WAHDAH reserves the absolute and unequivocal right to cancel and/or terminate any booking made by the User should they fail or be unable to comply with the provisions of this Clause.

 

7. CANCELLATION AND REFUND POLICY

  1. Any cancellation of booking that has been made by the User for Lease Vehicle via the Website can be made by the User by sending an email to WAHDAH or a telephone call to our hotline. Official contact details for WAHDAH are as follows:

Email : support@wahdah.sg

Hotline : +65 8081 2279

Please note that all cancellation requests MUST be communicated directly to WAHDAH through the provided channels above as we are fully committed to ensuring a smooth and efficient transaction process for our users.

  1. In the event the User decides to cancel any booking of the Lease Vehicle that was made via the Website, any Lease Charges which were previously paid by the User may be eligible for a refund, subject to the following conditions:
  1. Full refund
  1. In the event, the User has canceled the booking more than 72 hours before vehicle pick-up time.
  1. Partial refund
  1. For any booking cancellation that occurs within 48 hours before the vehicle pick-up time as stated in the booking confirmation, a penalty amounting to one (1) day’s worth of paid Lease Charges will be applied. This is calculated from the base price not taking into account any promo codes and referral discounts. Additionally, customers are responsible for a 5% processing fee for each cancellation. However, any insurance purchased by the User in this instance shall not be subjected to a refund.
  1. No refund
  1. No refund of paid Lease Charges would be applicable in the event the User cancels the booking after vehicle pick-up time, or in the event of a "No Show".
  1. No refund of paid Lease Charges would be applicable in the event the User decides to change (downgrade) the specification of the Lease Vehicle one day before the vehicle pick-up time.
  1. No refund of paid Lease Charges would be applicable in the event the User fails to provide the registered Drivers to collect the Lease Vehicle as per the scheduled booking.
  1. No refund of paid Lease Charges would be applicable in the event the User neglects to collect the Lease Vehicle without prior notice.
  1. In the event the User chooses to claim for refund of any Lease Charges which was paid by the User, such claims may be refunded subject to the following conditions of the refund process;
  1. The User shall contact WAHDAH within the stipulated time stated in the refund policy above to document the issue and place a hold on any Lease Charges which was paid by the User. 
  1. The User shall include the invoice and/or other evidence of the issue as part of the claim.
  1. The User shall respond to requests for further additional information and cooperation from WAHDAH.
  1. The User shall have exhausted all reasonable efforts and/or remedies to remedy the leasing issue with the Drivers or person in charge prior to making a claim, including notifying WAHDAH of said issue.
  1. WAHDAH shall notify the User regarding transaction of refund via email. The amount of any Lease Charges paid by the User will be credited to the User’s WaCash account after the Lease Vehicle returns. For deposit, the User will be able to withdraw after 15 days from when the Lease Vehicle has been returned to WAHDAH.

 

8. RESPONSIBILITIES

  1. The User hereby undertakes and covenants with WAHDAH as follows:
  1. that the User shall not use the Lease Vehicle:
  1. whilst under the influence of alcohol or drugs; 
  1. for any purpose for which it is not expressly designed;
  1. for commercial purposes or sublease to other third parties;
  1. to propel or tow any vehicle or other object;
  1. to participate in any race, test, or contest;
  1. in any manner whereby the Lease Vehicle will be loaded beyond its permitted capacity;
  1. for any illegal and/or unlawful purposes; and
  1. to carry any item(s) that will discharge any unpleasant odors including but not limited to pets, durians, and salted fish. Smoking in the Lease Vehicle is also strictly prohibited. The User shall be liable to reimburse the Company for all costs incurred in accordance with Clause 5.3 above to eliminate such odors and the loss of leasing days of the Lease Vehicle;
  1. that the User shall not do or attempt to do any acts which may infringe upon the interests of WAHDAH in the Lease Vehicle including but not limited to selling, rent, removing, replacing or disposing of the Lease Vehicle and/or any parts thereof;
  1. that the User shall not do or attempt to do any act which may affect the policy or policies of insurance on the Lease Vehicle;
  1. that the User shall not affect any mechanical or other modification to the Lease Vehicle, make any alterations or additions, or fit any towing equipment or other accessories or non-standard tires to the Lease Vehicle without the prior written consent of WAHDAH;
  1. that the User shall not remove or interfere with any identification marks or plates affixed to the Lease Vehicle, nor attempt nor permit the same;
  1. that the User shall not deface the paintwork or bodywork of the Lease Vehicle nor add or erect any painting, sign-writing, lettering, or advertising to or on the Lease Vehicle;
  1. that the User shall not take or allow the Lease Vehicle to be taken out of Singapore without the prior written consent of WAHDAH, and in the event such written consent is being given, WAHDAH may impose such terms and conditions as it may deem fit;
  1. that the User shall not take the Lease Vehicle to neighbouring Malaysia without subject to acquiring our add-ons or shuttle service;
  1. that the User shall also be prohibited from boarding the Lease Vehicle onto other modes of transportation via sea, river, and air for usage from the island.
  1. that the User shall not repair the Lease Vehicle without obtaining written permission from WAHDAH;
  1. that the User shall bear the cost of the repair or rectification of any damage to the Lease Vehicle resulting from the negligence or intentional act or vandalizing act or improper use of the Lease Vehicle by any of the Drivers;
  1. that the User shall be liable for all missing, stolen, or broken parts and/or accessories of the Lease Vehicle;
  1. that the User shall be liable for the costs of replacement of any lost car key(s) and/or the costs for the creation of any additional car key(s) for the Lease Vehicle;
  1. that the User shall immediately notify WAHDAH in the event of theft or any defect or damage to the Lease Vehicle has been detected during the Lease Term;
  1. that the User shall return the Lease Vehicle at the specified location at the end of the Lease Term and ensure the condition of the Lease Vehicle is as at the commencement of the Lease Term;
  1. that the User shall look after the Lease Vehicle and ensure that it is properly locked and secured and parked in a safe place when not in use during the Lease Term;
  1. the User shall exercise responsibility in attending to and safeguarding of all personal belongings;
  1. the User shall ensure the type of fuel is appropriate for the Lease Vehicle and refill the fuel tank upon return failing which WAHDAH reserves the absolute right to deduct the paid Deposit or any part thereof for such refill;
  1. the User shall be solely liable for all parking fees, traffic fines, penalties or summonses incurred in respect of the Lease Vehicle during the Lease Term, WAHDAH will charge the maximum amount;
  1. that the User shall not leave any personal belongings in the Lease Vehicle at the time of returning the Lease Vehicle to us and WAHDAH shall not be liable and/or responsible for such personal belongings in the event of losses upon returning the Lease Vehicle to WAHDAH;
  1. Fuel
  1. the User must use the appropriate type of fuel for the Lease Vehicle at all times.
  1. the Lease Vehicle must be returned with the amount of fuel equal to that at the time of commencement of the Lease Term.
  1. if the Lease Vehicle is returned with less fuel, the difference shall be deducted from the deposit and potentially charged at a rate, which may include a service component unless prior arrangements have been made.
  1. should there be a discrepancy in the fuel level as recorded by the User, our Inspection Report shall be deemed to reflect the correct one.
  1. WAHDAH hereby undertakes and covenants with the User as follows:
  1. to maintain the Lease Vehicle in accordance with the manufacturer’s recommended standards;
  1. to examine and ensure that the Lease Vehicle is in a roadworthy condition and suitable to drive during the Lease Term;
  1. to complete the e-inspection form(s) upon pick up and return of the Lease Vehicle;
  1. that the Lease Vehicle has valid insurance coverage during the Lease Term;
  1. and in the event that the Lease Vehicle encounters an accident or breakdown, WAHDAH commits to providing a replacement for the Lease Vehicle of a similar class and specification. If the replacement Lease Vehicle is of a downgrade due to WAHDAH being unable to provide a vehicle of the same class or specification as the initial Lease Vehicle, WAHDAH shall therefore compensate the User. This reimbursement will be credited in the form of “WaPoints”, added to the User's WaCash account. Note that WAHDAH will only proceed to replace the Lease Vehicle if only mutually agreed upon by the User.

 

9. LIABILITY REDUCTION OPTION (LRO)

  1. Liability Reduction here refers to the potential decrease in the sum you are obligated to reimburse (as in accordance with standard business practices for any car leasing transaction) in the event of an accident or theft. This reduction is made possible only via the subscription of our Liability Reduction Option (“LRO”), provided they align with the terms and conditions outlined in this Lease Agreement.
  1. In the event of an accident or theft, provided that the User has lodged a police report within twenty-four (24) hours from the time of the accident or theft, following which the LRO comes into effect, WAHDAH shall then be entitled to bill the User a convenience fee which is as per the table below (“Excess Fee”).
  1. Upon the User’s acceptance and subject to the terms and conditions stipulated herein, the User’s liability is REDUCED and LIMITED to the Excess Fee as per the following:
  1. Our Liability Reduction Option (LRO) shall extend to cover:-
    1. Any insurance-related costs if applicable;
    2. Downtime (Assessed Repair Time) of Lease Vehicle being held in the Workshop; 
    3. Loss of Use (to recoup forfeited revenue while the Lease Vehicle is in the Workshop).

 

Group

Excess Fee (SGD)

LRO per day (SGD)

LRO per week (SGD)

LRO per month (SGD)

Standard

 

Section I $5,000

Section II $5,000
 

Excess fee is halved when LRO is purchased (Section I $2,500 Section II $2,500)

10

70

150

Executive

15

105

300

Luxury

25

175

600

Exotics

50

350

1000

 

  1. We would like to bring to your attention that for international travelers who have opted for international travel insurance, which covers incidents such as an accident or theft of their leased vehicle, WAHDAH operates on a "reimburse-first, claim-later" policy. This means that international travelers are required to comply with our LRO and Excess Fee stipulations prior to seeking any claims or recompensation from their respective home country insurance providers for these incidents affecting the Lease Vehicle.
  2. The insurance will not cover damage due to negligence, tire punctures, burst tires, fuel errors, lack of electricity because of forgotten turned-off electrical devices, or loss damage to the vehicle accessories.
  3. Should the User be offered a complimentary upgrade, the newly imposed LRO shall be adjusted to prorate with the upgraded Lease Vehicle’s class and specification.
  4. If the User chooses not to subscribe to LRO as mentioned in this section, WAHDAH shall not be held liable for any claims of damages incurred or issued to the User during and after the Lease Term.

  5. It is not possible for the User to subscribe to LRO once they have commenced their Lease Term. Any purchase of LRO must be made before the Lease Term commences, and WAHDAH reserves the right to deny LRO subscription requests after this timeframe.

 

10. CONDITIONS OF LEASE VEHICLE USAGE

  • The Lease Vehicle must not be driven by any individuals who have provided WAHDAH with false identification, including but not limited to, a fictitious name, incorrect age, or inaccurate address.
  • The Lease Vehicle shall only be driven by person(s) explicitly named in the agreement or those authorized in writing by WAHDAH. All drivers must possess a valid, full driving license that has been held for at least one year.
  • Individuals holding a probationary license are strictly prohibited to drive a Lease Vehicle from WAHDAH.
  • The Lease Vehicle must not be used for commercial hire, illegal activities, off-road driving, racing, pacemaking, test drive, reliability and speed testing, towing other vehicles or trailers, or for teaching driving lessons. It is also strictly forbidden to drive the vehicle under the influence of alcohol, drugs, or other illegal substances as determined by the authorities.
  • The Lease Vehicle must not be used to transport a number of passengers and/or baggage that could potentially overload the vehicle or to transport goods in violation of customs regulations or in any illegal manner as determined by the authorities.
  • The Lease vehicle is not permitted to enter Thailand under any circumstances.
  • The Lease vehicle must not be exposed to strong odors that could cause discomfort to future users, such as durian, salted fish, perfume, or materials used in religious practices.

 

11. RESTRICTED ENTRY

At WAHDAH, we prioritize your safety and the integrity of the Lease Vehicle. As such, we regret to inform you that our vehicles are not permitted to be transported via sea, river, or air for use from the mainland to other destinations. However, we understand the need for flexibility and convenience. Hence, we do offer the possibility of crossing the border to Malaysia, subject to the procurement of our add-ons and their conditions, in which WAHDAH offers an array of services to facilitate your journey across the Malaysian border. These offerings extend beyond the ordinary, with our shuttle service being a prime example of our commitment to ensuring a seamless travel experience. This is to ensure that your journey remains without any hassle, while also adhering to any travel regulations, as well as our safety and usage policies.

 

12. LEASE-IT-HERE, LEAVE-IT-THERE

Our Customers can now experience the convenience of our "Lease-It-Here, Leave-It-There" service. In this situation, a minimum lease period of two days applies, and a repositioning fee will be assessed based on the distance traveled for a one-way lease. Comprehensive details regarding charges and procedures will be provided upon your online inquiry. Please note, this service is exclusively available between our various WAHDAH locations and coverage areas.

 

13. RETRIEVAL OF CLAIMS, ISSUANCE OF LETTER OF DEMAND

In the unfortunate event of an accident involving the Lease Vehicle, the claim retrieval process will commence once the vehicle is taken to the workshop for repairs. This process begins with WAHDAH notifying you, the user and driver, of the situation. If you fail to respond to our initial notification, we will send a follow-up message via WhatsApp, and subsequently, an email. Please note that non-responsiveness to these notifications will result in a deduction from your deposit. This deduction will be made within 15 days following the return of the Lease Vehicle to WAHDAH. Should the deposit deduction be insufficient to cover the repair costs as invoiced by the workshop, WAHDAH will issue a notice to your contact details to retrieve the necessary amount. We will make up to three (3) attempts to issue this notice. In circumstances of continued non-responsiveness, WAHDAH will then issue a formal Letter of Demand, seeking reimbursement from you. Persistent failure to respond or comply will ultimately lead to WAHDAH pursuing legal action against You, as the User and the Driver. Please be aware that this process is designed to ensure the smooth operation of our services and the fair treatment of all our customers. We appreciate your understanding and cooperation.

 

14. TERMINATION OF AGREEMENT

This Lease Agreement will be subject to termination under the following circumstances:

  • In the event of the User’s (Lessee) failure to make timely Lease Charges payment or settle any outstanding amounts due hereunder this agreement;
  • If the User (Lessee) fails to adhere to or fulfill any terms, conditions, or covenants stipulated in this agreement herein;
  • If the User (Lessee), being an individual, faces any form of distress or execution levied on their possessions, or if the Lessee, being a company, enters into any form of arrangement with its creditors, initiates liquidation (whether forced or voluntary), appoints a receiver, faces a winding-up order or proceedings, or has any judgment against them that remains unsatisfied for a period exceeding thirty (30) days.

 

15. GOVERNING LAW

This Lease Agreement is subject to the legal framework of Singapore. In the event of any disagreement, the matter may be brought before the judicial system of Singapore. Should any clause within this agreement be deemed invalid or unenforceable, it will not impact the validity or enforceability of the remaining provisions and stipulations.

 

 

 

*Last Updated on 3 January 2025

For the purposes of this document we have given the following words or expressions particular meanings:

1. WAHDAH refers to Wahdah Technologies Pte Ltd, a company founded and incorporated in Singapore, providing car leasing services through its integrated online platform.

2. User refers to Customers or individuals utilizing WAHDAH's services and agreeing to lease a vehicle through the official website.

3. Lease Vehicle refers to the vehicle leased by the User from WAHDAH, the details of which are determined by the User's preferences expressed on the official website.

4. Website refers to WAHDAH's official website located at http://www.wahdah.sg, through which Users can access and engage with WAHDAH's services.

5. Lease Term refers to the period for which the User agrees to lease the vehicle, as specified in the booking confirmation generated via the Website.

6. Return Location is the designated location where the User agrees to return the Lease Vehicle at the end of the Lease Term.

7. Drivers are Individuals authorized by the User, registered via the Website, and permitted by WAHDAH to drive the Lease Vehicle.

8. Qualified Driving License (QDL) refers to a valid driving license for Singaporean citizens, as required by WAHDAH.

9. International Driving Permit (IDP) is required for non-Singaporean citizens whose licenses do not fall under the ASEAN category, allowing them to drive in Singapore.

10. Odd-Hours Premium is the additional charge for international customers opting to collect their Lease Vehicle outside of WAHDAH Operating Hours.

11. Lease Charges are fees associated with leasing the vehicle, including mileage, maintenance, and insurance coverage, as specified in the booking confirmation.

12. Deposit refers to security deposit required from the User upon booking, refundable after the return of the Lease Vehicle, subject to terms and conditions.

13. Penalty Charges are charges imposed on the User for late returns, changes to the booking, or other specified events, as outlined in the Terms and Conditions.

14. Payment Instrument is a valid payment method required to secure the Lease Vehicle booking, including credit or debit cards accepted by WAHDAH.

15. Cancellation and Refund Policy specifies the conditions under which Users can cancel a booking and the applicable refund policies.

16. LRO (Liability Reduction Option) is an elective service reducing the User's liability in the event of an accident or theft, subject to terms and conditions.

17. Age Eligibility specifies the age range for individuals eligible for insurance coverage under Zurich Travel Insurance.

18. Restricted Entry outlines the restrictions on driving the Lease Vehicle into specific countries and using certain transportation methods.

19. Lease-It-Here, Leave-It-There is a service allowing Users to lease a vehicle at one WAHDAH location and return it to another, subject to specific conditions.

20. Retrieval of Claims, Issuance of Letter of Demand are procedures and notifications related to handling claims, deductions from the deposit, and formal demands in case of non-responsiveness.

21. Termination of Agreement specifies the circumstances under which the Lease Agreement may be terminated by WAHDAH.

22. Governing Law indicates that the Lease Agreement is subject to the legal framework of Singapore

WAHDAH DEPOSIT POLICY

 

1. INTRODUCTION

1.1 This Deposit Policy (the “Policy”) governs the terms and conditions applicable to the payment, management, and refund of security deposits (“Deposit”) by Customers of WAHDAH services. By using WAHDAH services, you agree to adhere to the provisions set forth herein.

1.2 The Deposit is intended to secure compliance with the terms of the Rental Agreement and to cover any potential liabilities arising during the Rental Term.

 

2. PAYMENT OF DEPOSIT

2.1 Upon booking a Rental Vehicle, the Customer is required to pay a Deposit in addition to the Rental Charges.

2.2 The Deposit amount is determined by the specifications of the Rental Vehicle and the duration of the Rental Term. The exact amount will be communicated to the Customer at the time of booking.

2.3 The Deposit must be paid in full prior to the commencement of the Rental Term, and WAHDAH reserves the right to decline rental services if the Deposit is not paid.

 

3. REFUND OF DEPOSIT

3.1 The Deposit will be credited to the Customer’s “WaCash Account” via WAHDAH’s withdrawal feature within ten (10) days from the date the Rental Vehicle is returned to WAHDAH, provided no deductions are applicable.

3.2 Upon the Customer initiating a withdrawal request from the WaCash Account, WAHDAH shall process the refund within three (3) business days from the withdrawal date.

3.3 Once the refund has been processed by WAHDAH, the time taken for the funds to be reflected in the Customer’s bank account shall be subject to the respective bank or payment provider’s processing timeline. WAHDAH shall not be responsible for any delays caused by the banking institution or payment service provider.

3.4 Refunds may be delayed or withheld in the following circumstances:
(a) Outstanding liabilities or claims associated with the Rental Vehicle;
(b) Pending administrative or processing fees (as outlined in Clause 5); or
(c) Disputes concerning the condition or return of the Rental Vehicle.

 

4. DEDUCTIONS FROM DEPOSIT

4.1 WAHDAH reserves the right to deduct amounts from the Deposit for any of the following: 

4.1.1 Refueling charges if the Rental Vehicle is returned with less fuel than at the commencement of the Rental Term. Such deductions may include a service fee;

4.1.2 Damage or loss incurred during the Rental Term, including repair costs as invoiced by the workshop;

4.1.3 Administrative or processing fees associated with specific incidents or claims;

4.1.4 Outstanding penalties, fines, or charges attributable to the Customer during the Rental Term; and 

4.1.5 Any other amounts due under this Policy or the Rental Agreement.

4.2 In cases where the Deposit is insufficient to cover the applicable charges or claims, WAHDAH will notify the Customer to pay the outstanding balance within the stipulated timeline.

 

5. CLAIMS AND LIABILITY

5.1 In the event of an accident involving the Rental Vehicle, the claim retrieval process will commence upon the vehicle’s delivery to the workshop for repairs. WAHDAH will notify the Customer of the repair costs and expected deductions from the Deposit.

5.2 If the Customer fails to respond to WAHDAH’s notifications via WhatsApp or email, WAHDAH will proceed with deductions from the Deposit within ten (10) days of the Rental Vehicle’s return.

5.3 Should the deducted Deposit amount be insufficient to cover repair costs, WAHDAH will issue up to three (3) notices to the Customer’s registered contact details requesting payment of the outstanding balance. Continued non-compliance will result in the issuance of a formal Letter of Demand and may lead to legal proceedings.

 

6. CUSTOMER RESPONSIBILITIES

6.1 The Customer agrees to: (a) Ensure the Rental Vehicle is operated and maintained in accordance with WAHDAH’s guidelines; (b) Use the appropriate fuel type for the Rental Vehicle and refill the fuel tank prior to return; (c) Bear any costs associated with damages, losses, or non-compliance with the Rental Agreement; and (d) Respond promptly to WAHDAH’s notifications regarding claims or deductions.

 

7. LEGAL AND ENFORCEMENT MEASURES

7.1 Non-compliance with the provisions of this Policy or the Rental Agreement may result in legal action, including but not limited to recovery of outstanding amounts, claims for damages, and additional costs incurred by WAHDAH.

7.2 This Policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Malaysia.

 

8. FINAL PROVISIONS

8.1 This Policy is subject to change at WAHDAH’s sole discretion. Customers will be notified of any material amendments.

8.2 By paying the Deposit, the Customer acknowledges and agrees to the terms and conditions outlined in this Policy.

 

*Last Updated on 3rd March 2025

 

THIS VEHICLE RENTAL AGREEMENT (“Agreement”) is made on the day stated in the schedule attached hereto (“Schedule”)

BETWEEN

(A)

Wahdah Technologies Pte. Ltd. (“Lessor”, which expression shall where the context so admits include its successors & assigns) of 114 Lavender Street #07-83, Singapore 338729

AND

(B)

The Renter named & whose particulars & signature appears in the Schedule

(“Renter”) of the other part.

 

WHEREBY IT IS AGREED AS FOLLOWS:

1

Vehicle Rental

1.1

The Lessor will let & the Renter will take on hire, subject to the terms & conditions herein the motor vehicle described in the Schedule (“Vehicle”). If, for any reason, the Vehicle or any other Vehicle ordered by the Renter prior to the commencement of the period of rent is not available at the time of such commencement, the Lessor shall have the right to replace the Vehicle with an alternative vehicle of similar seating capacity.

Notwithstanding the above, if no such alternative vehicle is available or if the Lessor shall decline to provide an alternative vehicle for whatever reason(s), then the Renter shall be repaid any monies paid by him to the Lessor but shall have no claim of any kind

whatsoever against the Lessor.

1.2

The Renter acknowledges that the Vehicle is the property of, or is otherwise subject to proprietary, contractual &/or other rights of, (i) the Lessor; &/or (ii) the owner or other entity (“Owner”) with whom the Lessor has entered into a leasing or hiring or similar arrangement in respect of the Vehicle (to which the Lessor is a party in the capacity of a lessee/hirer/renter).

The rights of the Owner in respect of the Vehicle include or may include, without limitation, a right to repossess the Vehicle in certain circumstances.

The Renter agrees & acknowledges that his/her rental of the Vehicle is subject to the rights of the Lessor &/or Owner as set out in this Clause.

1.3

The Vehicle rental shall commence on the date & time specified in the Schedule, & expire or determine upon the return of the Vehicle to the Lessor in accordance with Clauses 1.6 or 9.

1.4

The Renter has inspected the Vehicle & found it to be in good order & condition.

All visible defects are as documented in the vehicle inspection checklist as acknowledged by the Renter (“Vehicle Inspection Checklist”).

In taking delivery of the Vehicle, the Renter shall be deemed to have satisfied him/herself that it is in all respects roadworthy & in proper & safe condition.

1.5

Petrol & parking are at the Renter’s own expense.

All Vehicles are delivered with a petrol level as indicated in the Vehicle Inspection Checklist & must be returned likewise.

In the event the Renter is unable to fill up the indicated level of petrol, the Lessor will be authorised to do so on the Renter’s behalf & the

Renter shall bear all the costs thereof.

1.6

The Renter shall return the Vehicle (together with all tyres, tools, accessories & equipment) in good order & condition as the Vehicle was when initially collected by the Renter from the Lessor.

The cost to repair or replace any damaged items will be fully borne by the Renter.

2

Rental Charges & Payments

2.1

The Renter shall pay the daily rental charges as specified in the Schedule (“Rental Charges”) free of deductions, without set off of any nature including but not limited to legal or equitable set off, in advance on or before, for weekly payment methods, every Sunday, and for monthly payment methods, every 4th Monday of the month, regardless of public holidays, via the payment method indicated in the Schedule.

In the event of any increase in road tax or government tax, the Lessor shall be entitled to impose a corresponding increase in the Rental Charges.

2.2

Where the Renter fails to make payment of all or part of the required Rental Charges by its relevant due date & time, a late charge of S$50 per invoice and 5% per annum interest rate on the late rental shall be applied.




 

2.3

The Renter shall pay the deposit as specified in the Schedule (“Deposit”).

The Deposit shall not bear any interest.

The Renter authorises the Lessor to deduct from the Deposit the following:

  1. all & any Rental Charges that are outstanding from time to time;
  2. all & any administrative fees / interest outstanding from time to time; &
  3. petrol charges;
  4. cleaning fees;
  5. costs & expenses to replace lost keys or damaged accessories;
  6. mileage excess of 1.5% of daily rental for every additional 10 kilometres run above the daily mileage limit;
  7. all & any costs & expenses incurred to rectify the damage caused to the Vehicle while under hire to the Renter;
  8. all & any insurance excess;
  1. where the Renter terminates this Agreement pursuant to Clause 9.2(c) but gives shorter notice than the requisite seven (7) working days’ notice prior to termination, Rental Charges applicable for every day comprised in the difference between the requisite seven (7) working days’ notice & such shorter notice; &/or
  2. any other charges, damages, debts, losses or expenses of any nature that may be incurred by Lessor or may fall due to Lessor, in accordance with its rights under this Agreement & / or that arise directly / indirectly in any way whatsoever as a consequence of the

Renter’s breach of legal obligations to Lessor.

2.4

If the Lessor fails to collect any charges, damages, debts, losses or expenses of any nature owed by the Renter after three (3) days, the Lessor reserves the rights to terminate & repossess the Vehicle & assign the debt collection duties to debt collection agencies for the outstanding amounts under this Agreement including associated legal services.

 

The Renter shall reimburse the Lessor for all costs & expenses incurred in connection with engaging the services of debt collection agencies & / or legal services.

3

Use of Vehicle

3.1

The Renter agrees, & shall procure his/her authorised driver(s), to take proper care of the Vehicle & to drive the same in a careful & skilful manner.

3.2

The Renter agrees, & shall procure his/her authorised driver(s), to observe & comply with (& shall render all assistance & cooperation requested by the Lessor to enable the Lessor to comply with) all requirements, regulations & laws from to time applicable to the use of the Vehicle by the Renter &/or his/her authorised driver(s), including but not limited to requirements, regulations & laws applicable to private hire cars.

 

In the event of any breach of any such requirements, regulations &/or laws, the Renter shall pay all fines, penalties & summonses imposed by any authority & shall answer to all notices & inquiries in connection therewith.

3.3

Without prejudice to the generality of Clauses 3.1 & 3.2, the Renter & his/her authorised driver(s) shall ensure as follows:

  1. that they must be aged above 24 and a holder of a valid local driving license for at least 1 year & more;
  2. that the Vehicle must not carry a load or passengers in excess of the Vehicle’s carrying capacity;
  3. that they do not drive the Vehicle whilst under the influence of intoxicating liquor or drugs;
  4. that they do not rent/hire out the Vehicle to third persons or let unregistered persons or learners use the Vehicle; &/or permit the Vehicle to be used for purposes which conflict with the law (including without limitation, in connection with theft, drug peddling or trafficking, smuggling or any other criminal action) or for the purposes of speed testing, towing, pace making, reliability trials or racing. Failure to comply may entail serious consequences as the Renter assumes full responsibility & in the event of the Vehicle being seized, confiscated or forfeited under this Clause 3, the Renter shall indemnify the Lessor to the value of the Vehicle or replace the same at his own expense with a similar Vehicle of equal value & shall bear all losses including loss of use / revenue, costs & expenses to which the Lessor may incur or be put or exposed to;
  5. that they do not make any addition, alteration, repair or changes to, or remove any parts whatsoever from, the Vehicle without the prior written consent of the Lessor;
  6. that any serious faults, failures or whatsoever, mechanical or otherwise are made known to the Lessor as early as possible so that the Lessor can rectify the same. Otherwise should any losses, damages &/or charges arise, the Renter will be held liable;
  7. that in the event of any breakdowns, failures, accidents or whatsoever occurring in Singapore or West Malaysia, the Renter must immediately inform the Lessor &/or its agents of the to the same. The Renter is not allowed to engage any towing agents or motor workshops without the Lessor’s prior written consent. Should the Renter engage any unauthorised workshop or agents, the Renter shall be liable to pay for any losses incurred by the Lessor;
  8. that they shall notify the Lessor immediately upon the Renter &/or authorised driver(s) accumulating 12 or more demerit points in total on his/her record;
  9. that they shall not breach the terms of the applicable insurance cover & for this purpose, they are deemed to be acquainted with & bound by the terms of the insurance cover; &
  10. that the Renter shall at all times ensure that his/her personal particulars in the Lessor’s records are up to date (e.g. promptly notify

Lessor of any change in residential address) to ensure government correspondences related to driving of the Vehicle (e.g. warnings, notifications, fines & summons) are well received & responded to.




 

3.4

The use of the Vehicle is restricted to Singapore (private & commercial use) & West Malaysia (private use only).

The Renter hereby indemnifies & keeps indemnified the Lessor against all loss suffered by the Lessor (including loss resulting from inability to use the Vehicle or let the same on hire).

3.5

The Renter shall obtain the Lessor’s written consent & authority prior to entrusting the possession / use of the vehicle to any party seeking to be an authorised driver. Upon approval by the Lessor, the Renter shall provide a copy of this Agreement to the authorised driver & it shall also be available for inspection by prior arrangement at the Lessor’s office. The authorised driver shall be deemed to be acquainted with & bound by this Agreement & the terms of the insurance cover.

The Renter shall in addition also be liable to indemnify the Lessor against losses of any nature whatsoever, & howsoever in any way directly or indirectly arising from breach on the part of the authorised driver(s) of his legal obligations & the contractual obligations herein & / or in relation to the control, use & management of the Vehicle by the authorised driver(s).

3.6

The Renter & / or authorised driver(s) shall at all material times ensure that the use, control & management of the Vehicle is confined to the Renter & / or authorised driver(s) & shall be liable to the Lessor in the event an unauthorised party secures access to the use, control & management of the Vehicle & for any losses thereby incurred, of any nature, whatsoever & howsoever arising.

This clause shall be in addition to & shall not be construed as limiting or prejudicing in any way the rights of the Lessor under the common law or statutes including the rights under the law of bailment.

4

Servicing & Maintenance

4.1

The Renter shall send the Vehicle for regular servicing at such authorised workshops & at such times & dates as may be directed by the Lessor from time to time.

A fee will be charged if the Renter misses a scheduled servicing appointment.

The Renter shall also be liable for any repair or maintenance costs if incurred in the event of a missed servicing with the authorised workshop.

4.2

For avoidance of doubt, the obligation to ensure the vehicle is in roadworthy condition shall rest upon the Renter such that in the event the vehicle requires additional servicing & maintenance including but not limited to tyre changes, the Renter shall arrange with the authorised workshop(s) to send the vehicle for additional servicing & maintenance as & when required.

4.3

In the event that the Vehicle requires any repairs works, apart from accident repairs, that shall last between 8 to 12 hours, the Lessor, may, at its sole discretion, reimburse up to half a day of the then applicable Rental Charges to the Renter, such monies to be deposited into the Renter’s bank account as notified by the Renter.

If the time needed for the repair works exceeds 12 hours, the Lessor may, at its sole discretion, reimburse to the Renter up to one full day of the then applicable Rental Charges.

4.4

The Renter shall bear the cost of tyre replacements due to side wall damage.

Tyre normal wear & tear inclusive of “deemed safe” repairable punctures (i.e. the Vehicle is deemed safe for driving after tyre is repaired) are covered by the authorised workshop.

5

Accidents / Theft

5.1

The Renter is obliged to report to the Lessor & insurer any & every accident or theft involving the Vehicle, by telephone immediately, & in writing no later than 24 hours after the accident or theft.

The Renter (or authorised driver(s), as the case may be) must not admit to or compound any claim either partially or in full.

The names & addresses of all witnesses, as well as the license number of any & all vehicle(s) involved in the accident or theft are to be provided to the Lessor.

Additionally, the local police authorities must be informed if personal injury (including death), damage to government property, any foreign vehicle, any hit-&-run incident, any pedestrian &/or any cyclist is involved.

For accidents or theft occurring in West Malaysia, the Renter is required to lodge a police report both in West Malaysia & Singapore within 24 hours of the accident.

5.2

In the event of any accident or theft involving the Vehicle, whether or not due to the negligence of the Renter, the terms relating to

liability assessment, insurance excess payable by Renter, changes (if any) to Rental Charges & replacement vehicle (if any) as set out in the Schedule shall apply.

6

Accident Claims

6.1

The Renter & the authorised driver(s), if any, are insured under an automobile comprehensive insurance policy (“Policy”), a copy of which is available for inspection at the Lessor’s office.

Subject to fulfilment of the terms of the Policy, the Renter shall enjoy the benefits of the Policy.




 

6.2

In the event that the Vehicle or any part thereof is damaged or missing (including tyres, tools, documents, accessories & equipment), the Renter shall forthwith pay to the Lessor the excess amount payable in respect of each & every incident regardless of negligence.

6.3

The Renter & the authorised driver(s) are not insured under a policy of insurance against personal injury or death to themselves.

 

If the Renter or authorised driver does not arrange for such insurance cover, the Lessor shall not under any circumstances be liable to make any payment to the Renter in respect of or to indemnify the Renter against any loss, injury or damage sustained by the Renter or use of the Vehicle or as a result of any defect therein.

6.4

In the event of an accident & the Renter &/or the authorised driver(s) desires to make a personal injury claim, the Renter &/or the authorised driver(s) (as the case may be) is required to comply with the Lessor’s insurance & / or claims procedure, including submitting their personal accident claim through the approved panel of lawyers that Lessor shall refer him to in consultation with its authorised workshop & reporting center which shall facilitate the referral to approved panel lawyers & collection of relevant preliminary information

at time of reporting.

6.4.1

The approved panel lawyers shall coordinate the personal injury claim with the property damage claim & shall take all necessary steps to deal with the same in a manner of mutual advantage to both the Lessor & the Renter / authorised driver(s), including bringing the

same consecutively or conjunctively.

6.4.2

If the Renter &/or the authorised driver(s) fails to so comply with the terms herein & / or to render all due cooperation to the Lessor, its approved panel of lawyers & authorised workshop in relation to all claims arising from accidents, the Renter &/or the authorised driver(s) shall be fully liable for:

  1. all vehicle repair costs as billed by the Lessor’s approved workshop; and
  2. such losses or shortfalls in recovery by the Lessor that:
    1. may have been caused by or contributed to by breach of the terms of this Agreement;or
    2. might reasonably have been avoided had the approved panel lawyers been able to deal in a properly coordinated manner in relation to both the property damage & personal injury claims so as to ensure the best prospects of the

claims & thereby take steps to avert such losses or shortfalls in recovery or such outcomes as may be prejudicial to the Lessor.

6.4.3

The Renter hereby undertakes (and undertakes to procure his authorised driver(s)) not to take any actions which may expose the Lessor to disrepute or loss.

Without prejudice to the generality of the foregoing sentence, the Renter undertakes (and undertakes to procure his authorised driver(s)) to fulfill the following:

  1. Not to deal with touts or unauthorised persons as defined by the Legal Profession Act seeking to procure representation for them in relation to personal injury claims contrary to the provisions of this agreement, the statutory & common law of Singapore;
  2. Not to cause or permit the Vehicle to be involved in fraudulent / staged claims;
  3. To take all reasonable steps & precautions to refrain from involvement in any offences in the course of their use, control & management of the Vehicle; and
  4. To take all reasonable steps to refrain from wrongful acts / omissions which would occasion liability or distress to third parties including passengers.

6.4.5

The Lessor is, on a goodwill basis, prepared to refund / waive the otherwise non-refundable accident excess imposed on the Renter & / or authorised driver(s) in the event that & provided that:

  1. The Renter / authorised driver(s) comply with the provisions of this Clause 6;
  2. The Renter / authorised driver(s) having so complied, recovery of at least 80% is achieved in relation to claims in respect of injury & property damage arising from accidents; and
  3. Any refund or waiver shall be subject to the absolute discretion of the Lessor on the basis of goodwill.

7

Consequences of Breach

7.1

In the event of a breach of this Agreement by the Renter, the Renter shall pay for the Lessor’s legal costs, losses, damages, claims &

expenses incurred to rectify such breach.

The Renter shall pay the same on an indemnity basis including in the event legal recourse is sought by the Lessor by way of legal advice & / or proceedings.

8

Failure to return the Vehicle & Repossession

8.1

If the Renter shall fail to return the Vehicle at the termination of the period of rental then following a written demand to the Renter to return it, the Lessor may take all & any steps it thinks fit (including but not limited to using telemetrics) to recover & repossess the Vehicle where & when it is found, including appointing third party recovery agents to do so on its behalf.

In such event, the Renter, for him/herself & on behalf of his/her authorised person(s), authorises the Lessor &/or its recovery agents to enter any premises owned or occupied by the Renter &/or his/her authorised person(s), or where necessary, agrees to make all

reasonable efforts to obtain the right for the Lessor &/or his recovery agents to enter any premises in order to recover & repossess the Vehicle.




 

8.2

If the Vehicle is found illegally parked, apparently abandoned or is used or obtained as prohibited under this Agreement, the Lessor may after making reasonable attempts to contact the Renter, recover the Vehicle without sending a written demand under Clause 8.1.

To the extent permitted by law, the Renter waives any right to any hearing or to receive any notice or legal process as a precondition of the Lessor recovering the Vehicle in accordance with this Clause 8.2.

8.3

From the date that the Lessor sends the Renter a demand pursuant to Clause 8.1, the Lessor may exercise its legal rights to recover & repossess the Vehicle.

The Renter agrees to cooperate with the Lessor to recover the Vehicle.

8.4

The Renter shall reimburse the Lessor for its reasonable costs of recovering or repossessing the Vehicle on an indemnity basis.

8.5

Except to the extent that the Lessor is at fault, the Renter shall indemnify the Lessor against any claim made by any third party resulting

from the Lessor &/or its recovery agents’ recovery or repossession of the Vehicle.

8.6

Without prejudice to the other rights of the Lessor, the Renter shall also pay to the Lessor the then applicable Rental Charges for every hour elapsing between the time of such expiration or termination & the time the Vehicle key is returned to the Lessor.

Such further Rental Charges shall be in accordance with the Lessor’s current rate of rental charges or at such other rate as the Lessor may in its absolute discretion think fit.

9

Termination

9.1

This Agreement shall automatically terminate:

  1. where the Renter becomes bankrupt or makes any general composition with his/her creditors;
  2. upon the Renter &/or authorised driver(s) having accumulated 24 or more demerit points in total on his/her record or having his/her driving license suspended, revoked or invalidated or liable to be suspended, revoked or invalidated, whether due to the Renter &/or authorised driver(s) having accumulated demerit points or otherwise. Upon such termination (where such termination occurs outside of the Minimum Rental Period (defined below)), 50% of the Deposit shall be forfeited without prejudice to the Lessor’s other rights & remedies under this Agreement or otherwise; or
  3. (where applicable) upon termination for any reason whatsoever of the Lessor’s leasing or hiring or similar agreement in respect of the Vehicle (to which the Lessor is a party in the capacity of a lessee/hirer/renter).

9.2

This Agreement may be terminated:

  1. immediately by the Lessor & the Deposit shall be forfeited where:
    1. the Renter fails to pay any amount owing to the Lessor & any such amount remains unpaid for more than three (3) days after becoming due;
    2. the Renter &/or authorised driver(s) fails to observe & perform any of the duties & responsibilities imposed by this Agreement or

any laws or regulations or the terms of his driver’s license;

  1. the Renter &/or authorised driver(s) is determined by the Lessor (acting reasonably) to be rude, rowdy or aggressive towards any of the Lessor’s staff, the Lessor’s workshop partners, or any other business partners or third parties which the Lessor works with for the purpose of or in the course of this Agreement; or
  2. the Renter &/or authorised driver(s) fails to notify the Lessor within three (3) days of the Renter &/or authorised driver(s) accumulating 12 or more demerit points in total on his/her record;
  3. in the event the Renter allows unauthorised drivers to have the use / management / control of the Vehicle.
  1. by the Lessor by giving not less than three (3) days’ prior notice in writing to the Renter. The Lessor may, but shall not be required to, furnish any reason for such termination; or
  2. by the Renter by giving not less than seven (7) working days’ prior notice in writing to the Lessor after fulfilling the minimum rental period specified in the Schedule (“Minimum Rental Period”).

9.3

Upon the termination of this Agreement for any reason whatsoever, the Renter shall promptly return the Vehicle to the Lessor & shall pay to the Lessor any sums accrued & unpaid as at the date of termination, & the cost of all repairs required (if any) at the date of termination including any repair required to reinstate the Vehicle to the same condition, together with all tyres, tools, accessories &

equipment, in as the Vehicle was when initially collected by the Renter from the Lessor.

9.4

Where this Agreement is terminated for any reason whatsoever at any time during the Minimum Rental Period (except for termination under Clause 9.1(c) or Clause 9.2(b) where such termination is not due to any other events or occurrences contemplated in Clause 9.1 or Clause 9.2), without prejudice to the Lessor’s other rights & remedies under this Agreement or otherwise:

  1. the entire Deposit shall be forfeited;
  2. notwithstanding such termination, the Renter shall be liable to immediately pay full Rental Charges for the remainder of the period up to the end of the Minimum Rental Period (unless waived, in whole or in part, at the sole discretion of the Lessor); &
  3. the Renter shall no longer be entitled to any and all promotions, preferential rates, discounts and/or offers in any form whatsoever (including but not limited to vouchers, monies, rental rebates and free rental days) (“Discounts”) granted or given to Renter as stated

in the Schedule, and the Renter shall immediately pay to the Lessor all amounts comprised in all Discounts.

9.5

Upon the termination of this Agreement & return or repossession of the Vehicle (as the case may be):

  1. the Lessor is not liable for any loss of cash, valuable items or any articles of importance in the Vehicle;
  2. the Lessor has the right to dispose of personal items after one (1) week after the return or repossession of the Vehicle (as the case may be); &
  3. the Lessor has the right to retain & refuse to return personal items for as long as any amounts due to the Lessor under this Agreement remain unpaid.




 

10

Indemnity

10.1

Renter shall fully indemnify the Lessor for any loss, damage, legal action, including reasonable legal fees that the Lessor suffers due to Renter’s use of the Vehicle during the period of rental, including but not limited to, damage to the Vehicle, damage to the property of

others, injury to Renter &/or injury to others. This provision survives the termination of this Agreement.

11

General

11.1

This Agreement constitutes the entire agreement between the parties in connection with the subject matter hereof & supersedes all agreements, proposals, representations & other understandings, oral or written, of the parties.

No alteration or modification of this Agreement or the Schedule shall be valid unless made in writing & signed by an authorised signatory of each party.

The person signing this Agreement assumes full personal responsibility along with the firm, person or organization in whose name he/she is signing on behalf of.

11.2

The Renter / authorised driver is an independent contractor & is not an agent, representative, joint venture, partner or employee of the Lessor.

No fiduciary relationship exists between the Lessor & the Renter.

In the event the Lessor is for any reason held to be vicariously liable for any act / omission of the Renter & / or authorise d driver(s) despite this position, the Renter / authorised driver shall indemnify the Lessor for all losses incurred thereby including but not limited to

damages, expenses & legal costs payable to the claimant & the Lessors own loss & expense including legal costs & the costs incurred towards expert / factual witnesses on an indemnity basis.

11.3

This Agreement will inure to the benefit of the Lessor, its successors & assigns & may be transferred by the Lessor to any party without the Renter’s prior approval upon notice to the Renter.

With effect from receipt by the Renter of such notice, the Lessor is released from all obligations of this Agreement, & the Renter will have a new contract on the same terms as this Agreement with the transferee, successor or assignee named in the notice.

11.4

No relaxation forbearance of indulgence by the Lessor in enforcing any of the terms & conditions of this Agreement shall prejudice or

affect the rights & powers of the Lessor hereunder nor shall any waiver of any breach operate as a waiver of any subsequent or continuing breach.

11.5

If any provision of this Agreement is held to be invalid or unenforceable, the Lessor may elect either to modify the void, invalid or

unenforceable part to the extent necessary to render it legal, valid & enforceable or to sever the void, invalid or unenforceable part, in which the remaining provisions shall continue in full force & effect.

11.6

Any notice or other communication required or permitted under this Agreement shall be given in writing to the other party at the address stated in the Schedule, or such other address as shall be notified by a party to the other in writing.

11.7

A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) of Singapore to enforce any of its terms.

11.8

This Agreement & the relationship between the parties shall be governed by, & interpreted in accordance with, the laws of Singapore. In

respect of any legal action or proceedings arising out of or in connection with this Agreement, the parties irrevocably submit to the jurisdiction of the courts of Singapore.

11.9

The Renter & authorised driver(s) shall at all times keep confidential & not disclose to any person, other than with the Lessor’s prior written approval, the terms of this Agreement & any related agreements concerning the hire of the Vehicle.

 

12

Revenue Share

12.1

Lessor is allowed to give Renter 72 hours notice for vehicle to be returned to serve a Wahdah.sg or related companies rental.

12.2

Renter enjoys a profit share of the rental, of 50% if less than 72 hours notice is given and of 25% if more than 72 hours notice is given.

 

13

CDW (Collision Damage Waiver)

13.1

 

Where the Renter & all authorised drivers are 24 years of age or older, the Renter shall enjoy the following.

Renter shall only be liable to pay S$500.00 in insurance excess (for each section) for select vehicles and agreeements instead of the excess amount indicated in the Insurance Matters table above (Sections 1 & 2 ONLY) PROVIDED THAT the Renter fulfills all of the following:

  • fulfilment of Minimum Rental Period
  • timely payment of all Rental Charges at all times
  • timely reporting of all accidents, thefts & other incidents in accordance with the Agreement
  • there are no accidents, thefts or other incidents occurring within the first week of rental
  • the Renter at all times is in full compliance with the Agreement & any other undertakings & arrangements entered into with Lessor or its affiliated entities

LIABILITY REDUCTION OPTION (LRO)

  1. Liability Reduction here refers to the potential decrease in the sum you are obligated to reimburse (as in accordance with standard business practices for any car leasing transaction) in the event of an accident or theft. This reduction is made possible only via the subscription of our Liability Reduction Option (“LRO”), provided they align with the terms and conditions outlined in this Lease Agreement.
  1. In the event of an accident or theft, provided that the User has lodged a police report within twenty-four (24) hours from the time of the accident or theft, following which the LRO comes into effect, WAHDAH shall then be entitled to bill the User a convenience fee which is as per the table below (“Excess Fee”).
  1. Upon the User’s acceptance and subject to the terms and conditions stipulated herein, the User’s liability is REDUCED and LIMITED to the Excess Fee as per the following:
  1. Our Liability Reduction Option (LRO) shall extend to cover:-
    1. Any insurance-related costs if applicable;
    2. Downtime (Assessed Repair Time) of Lease Vehicle being held in the Workshop; 
    3. Loss of Use (to recoup forfeited revenue while the Lease Vehicle is in the Workshop).

 

Group

Excess Fee (SGD)

LRO per day (SGD)

LRO per week (SGD)

LRO per month (SGD)

Standard

 

Section I $5,000

Section II $5,000
 

Excess fee is halved when LRO is purchased (Section I $2,500 Section II $2,500)

10

70

150

Executive

15

105

300

Luxury

25

175

600

Exotics

50

350

1000

 

  1. We would like to bring to your attention that for international travelers who have opted for international travel insurance, which covers incidents such as an accident or theft of their leased vehicle, WAHDAH operates on a "reimburse-first, claim-later" policy. This means that international travelers are required to comply with our LRO and Excess Fee stipulations prior to seeking any claims or recompensation from their respective home country insurance providers for these incidents affecting the Lease Vehicle.
  2. The insurance will not cover damage due to negligence, tire punctures, burst tires, fuel errors, lack of electricity because of forgotten turned-off electrical devices, or loss damage to the vehicle accessories.
  3. Should the User be offered a complimentary upgrade, the newly imposed LRO shall be adjusted to prorate with the upgraded Lease Vehicle’s class and specification.
  4. If the User chooses not to subscribe to LRO as mentioned in this section, WAHDAH shall not be held liable for any claims of damages incurred or issued to the User during and after the Lease Term.

  5. It is not possible for the User to subscribe to LRO once they have commenced their Lease Term. Any purchase of LRO must be made before the Lease Term commences, and WAHDAH reserves the right to deny LRO subscription requests after this timeframe.

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